FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery is 7–14 business days, depending on your location.

2. How can I track my order?

Once your order ships, you’ll receive a tracking number (when available) by email so you can track your package.

3. Do you accept returns?

All sales are final. We do not accept returns or exchanges unless your item arrives damaged, defective, or incorrect.

4. Can I cancel my order?

Orders cannot be canceled or changed once they have been placed because processing begins quickly.

5. What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll review your claim and work to resolve the issue.

6. Do you ship internationally?

Currently, we only ship to locations listed at checkout. Available shipping destinations may change over time.

7. What payment methods do you accept?

We accept major credit and debit cards, along with any additional secure payment methods displayed during checkout.

8. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment providers. GearHive does not store your payment information.

9. How can I contact GearHive?

If you have any questions, please visit our Contact Us page or email our customer support team.

10. Do your products come with instructions?
Most products include manufacturer instructions. If instructions are unavailable or you need assistance, our support team is happy to help.